returns & exchanges
online return policy
We do not process in-store or online refunds. We can only issue store credits and exchanges. Please note that any items bought at a discount are final sale and ineligible for exchange or store credit.
You have 14 days from the order ship date to get an online store credit.
Seasonal items, sale items and discounted items are FINAL SALES. Please note that all apothecary, beauty, lingerie, jewelry, swimwear, hats, sunglasses and hair accessories are FINAL SALES. Items bought with store credit are FINAL SALES. We do not offer price adjustments for items that go on sale after the date of purchase. If you are shipping item(s) back to us, please make sure it is within the guidelines of this RETURN POLICY. You may request a return label from us for a $15 deduction from your store credit amount.
Please return the products you buy online through our easy online return process and the products you buy in store back to the store.
To complete your return, we require a receipt or proof of purchase.how to request a return label
Please email firstname.lastname@example.org with your order number and reason for exchange or return accompanied by a photo and you will receive an email within 48 hours of your request. Please pack your returned item in a box or padded mailer. Returns shipping price will be deducted from your store credit amount. The shipping fee is not refundable.
Any returns received more than 14 days from the ship date are ineligible for return and will be automatically reshipped to the customer upon receipt at our warehouse.